常見問題
維修保養
喺呢度做保養,我新車嘅保養擔保會唔會保得住?
會。我哋做嘅每一次原廠定期保養(logbook service),都係跟足你架車型號嘅原廠保養時間表,做完仲會幫你喺保養手冊蓋印。將架車交俾獨立車房做保養,並唔會影響你新車嘅保養擔保。
你哋係咪淨係做 BMW、MINI 同 Rolls-Royce?
呢幾個牌子係我哋嘅專長,我哋大部分經驗都喺呢度,歐洲車同豪華車亦一樣。不過我哋同時做各大廠牌同型號嘅保養,所以你揸咩車都歡迎揸嚟。
小保養、原廠定期保養同大保養有咩分別?
小保養包括換機油同隔濾、補充各種油液,同埋多點式安全檢查。原廠定期保養會再加埋你架車型號喺嗰個里程要做嘅所有原廠指定項目。大保養就係全面翻新,除咗更深入嘅檢查之外,仲會換火咀、隔濾同主要油液。
做一次保養要幾耐?
一般保養通常需要一至兩個鐘。比較複雜嘅維修可能要耐啲,過程中我哋會不斷同你更新進度,等你知道架車做到邊。
除咗保養之外,你哋仲做啲乜?
剎車、冷氣加雪種同維修、電池檢測同安裝、輪胎(包括打平衡同校側傾),以及懸掛同轉向嘅工程。我哋亦都做極力子、水箱、發電機同全面電腦診斷。
你哋喺邊?營業時間係幾點?
我哋喺 13 Metropolitan Avenue, Nunawading VIC 3131。車房營業時間係星期一至星期五 8:00am 至 5:00pm,星期六 8:30am 至 1:30pm。星期日休息。
服務
Are you a licensed roadworthy tester?
Yes. BM Garage is a licensed vehicle tester, so we can inspect your car and issue a Victorian roadworthy certificate here. If something needs attention before it will pass, we can carry out the repairs on site rather than sending you somewhere else and starting again.
I am buying a used car. Can you check it before I commit?
Yes. We put the car on a hoist and go through it properly, then tell you what we found and what it is likely to need. We have no stake in whether you buy it, so you get a straight answer either way.
Do you replace clutches and timing belts?
Both, yes. They are bigger jobs than a service, so we look at the car first and give you a fixed price before anything starts. Timing belt intervals vary a lot between models, so it is worth asking if you are unsure where yours is up to.
Can you do wheel alignment and tyres?
Yes, including fitting, balancing and alignment. If the car is pulling to one side or wearing its tyres unevenly, alignment is usually the first thing worth checking.
Is my air conditioning worth re-gassing?
If it is blowing warm, have the system checked rather than simply topped up. A re-gas on its own will empty again if there is a leak, so we look for the cause first and tell you what we find.
預約
我點樣幫架車預約?
喺我哋主頁用「預約保養」表格揀返啱你嘅日子同時間,或者打 (03) 9886 7244 搵車房,我哋會幫你安排時間。
我使唔使預先預約?
預先訂位係攞到心水時間最穩陣嘅做法。不過緊急維修同即日要求,我哋都會盡量幫你安排,所以問一問總係值得嘅。
預約嗰陣要提供咩資料?
你嘅姓名、電話同電郵,架車嘅廠牌、型號、年份、里程同車牌,同埋簡單講吓你想做啲乜。咁我哋先可以報得準,同埋預留啱嘅時間。
喺確認預約之前,可唔可以先攞個報價?
可以,而且完全免費。用報價表格將架車嘅資料寄俾我哋,如果有邊度睇落或者聽落唔妥,加一兩張相,我哋會覆返一個固定價錢俾你。
我會唔會收到確認?
會。收到你嘅預約之後,我哋會發短訊確認日子同時間;如果嚟之前有咩需要調整,我哋團隊亦會同你聯絡。
如果我要改期或者取消預約,點算?
請盡早話俾我哋知,我哋會幫你改去另一個時間。早少少通知,亦可以將個時段留返俾其他等緊維修嘅車主。
付款 & 保養擔保
做一次保養要幾多錢?
視乎你架車同保養嘅級別。作為參考,小保養約 $220 至 $300,原廠定期保養(logbook)或定期保養約 $350 至 $600,大保養由 $700 起。我哋會事先俾一個固定價錢嘅報價,等你清清楚楚知道要使幾多。
上面啲價錢係固定定係估價?
上面嘅價錢範圍只係俾你做預算嘅參考。我哋針對你架車出嘅報價係固定價錢,而且喺開工之前已經雙方確認好。
報價收唔收費?
唔收。報價完全免費,亦冇任何責任。將架車嘅資料同埋出咗咩事寄俾我哋,我哋會認真計個價俾你,而唔係亂咁估。
你哋用咩零件?
我哋用嘅零件同油液,都係我哋信得過、日日都用嘅牌子,包括 Bosch、Brembo、Bilstein、Mann、NGK、Castrol 同 Motul。如果你架車需要原廠零件先符合保養手冊嘅要求,我哋就會用原廠件。
做完保養之後覺得有啲唔妥,點算好?
即刻聯絡我哋,講吓你留意到啲乜。我哋寧願你將架車揸返嚟俾我哋再睇多次,都唔想你自己喺度擔心。